Contact Us

We are here to help with questions about orders, shipping, returns, sizing, product information, and customer support.

Business Information

Store Name:
VELNARE

VELNARE is operated from China.

Business Address:
No. 3, 45 Mocheng Section, Suchang Road, Changshu City, Suzhou City, Jiangsu Province, China

U.S. Return Center:
VELNARE Returns
8300 Boone Boulevard, Suite 500
Vienna, VA 22182
United States

Please do not send returns without contacting us first. Returns sent without prior approval may not be accepted.

Customer Support

Email:
service@velnare.com

Phone:
+1 843 303 1959

Support Hours:
Monday-Friday
9:00 AM-6:00 PM EST

We aim to respond to all customer inquiries within 1 business day.

For faster support, please include your order number when contacting us.

Order Support

For questions about an order, please include:

Your order number
The email address used at checkout
A brief description of your issue
Photos, if your item arrived damaged, defective, or incorrect

Order Tracking

After your order ships, tracking information will be sent to your email automatically.

Tracking information may take 24-48 hours to update after shipment.

You can also track your order through our Track Your Order page.

Returns and Refunds

We accept returns within 30 days of delivery for eligible items.

Returned items must be unused, unworn, unwashed, and in original condition with tags and packaging.

Please contact our support team before sending any return package.

Wholesale and Business Inquiries

For partnership, wholesale, or business inquiries, please contact:

service@velnare.com

Thank you for shopping with VELNARE.