Shipping
How long does shipping take?
Orders are usually processed within 1-3 business days.
After shipment, standard delivery to the continental United States usually takes 7-20 business days.
Total estimated delivery time from the order date is usually 10-25 business days, including processing time.
Delivery estimates may be affected by carrier delays, customs processing, holidays, weather, or peak-season volume.
Where do you ship?
We currently ship only to the continental United States.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO military addresses, P.O. Boxes, or international destinations outside the United States.
Where are orders shipped from?
VELNARE is operated from China.
Orders are processed through our fulfillment partners and shipped from China to customers in the continental United States.
How much does shipping cost?
Standard shipping is $8.00 for orders under $70.00.
Orders totaling $70.00 or more before tax qualify for free standard shipping within the continental United States.
Shipping costs are shown at checkout before payment.
Do you provide tracking information?
Yes.
After your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24-48 hours to update after shipment.
Returns and Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery.
Items must be unused, unworn, unwashed, and returned in original condition with tags and packaging.
Please contact our support team before returning any item.
Are any items non-returnable?
Yes. The following items are not eligible for return unless defective, damaged, or incorrect:
Used, worn, washed, altered, stained, or damaged items
Items missing original tags or packaging
Final sale, clearance, or promotional items
Personalized or custom-made products
Personal care, hygiene, intimate apparel, underwear, bodysuits, or similar items
Gift cards
Who pays for return shipping?
For change-of-mind returns, including size, color, style, or fit, the customer is responsible for return shipping costs.
If the item is defective, damaged, or incorrect, please contact us within 48 hours of delivery with photos. After verification, we may provide a prepaid return label, reimburse reasonable return shipping costs, offer a replacement, or issue a refund.
Where should I send returns?
Approved returns should be sent to our U.S. Return Center unless otherwise instructed by our customer support team:
VELNARE Returns
8300 Boone Boulevard, Suite 500
Vienna, VA 22182
United States
Please contact us before sending any return. Returns sent without prior approval may not be accepted.
How long do refunds take?
After we receive and inspect the returned item, refunds are usually processed within 3-7 business days.
After the refund is processed, please allow an additional 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.
Orders
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible at service@velnare.com.
Orders can only be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled and must follow our return process.
Can I change my shipping address?
Please contact us as soon as possible if you need to change your shipping address.
We can only update the address before the order is processed or shipped. Customers are responsible for providing a complete and accurate shipping address at checkout.
Sizing
How do I choose the correct size?
Please review the size information provided on each product page before placing your order.
If you are between sizes, sizing up may provide a more relaxed fit depending on the product style and fabric.
Do your items run true to size?
Most items are designed with a standard fit unless otherwise stated on the product page.
Please check the product description and size information before purchasing.
Payments, Taxes, and Fees
What currency do you use?
All prices are listed in USD.
Are there hidden fees after checkout?
VELNARE does not charge hidden handling fees after checkout.
Applicable sales tax may be calculated and displayed at checkout where required. If any additional tax, duty, or government-required fee is applicable, it will be displayed at checkout when required by the payment or checkout system.
Contact
How can I contact customer support?
Customer Support Email:
service@velnare.com
Phone:
+1 843 303 1959
Support Hours:
Monday-Friday, 9:00 AM-6:00 PM EST
Business Address:
No. 3, 45 Mocheng Section, Suchang Road, Changshu City, Suzhou City, Jiangsu Province, China
U.S. Return Center:
VELNARE Returns
8300 Boone Boulevard, Suite 500
Vienna, VA 22182
United States
