VELNARE
Last Updated: May 8, 2026
This Privacy Policy explains how VELNARE collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Name
Email address
Phone number
Shipping address
Billing address
Order details
Payment confirmation details
Customer support messages
Return or refund request details
We may also automatically collect certain technical information, including:
IP address
Browser type
Device information
Pages viewed
Website usage data
Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide shipping and tracking updates
Respond to customer support requests
Process returns and refunds
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Comply with legal, tax, payment, and security obligations
Send order-related communications
Send marketing emails if you subscribe or give consent
3. Payment Security
Payments are processed securely through trusted third-party payment providers.
VELNARE does not store complete credit card or debit card information on our servers.
Payment information is handled by secure payment processors according to their own privacy and security standards.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support essential website functions, improve browsing experience, remember preferences, analyze website traffic, and support marketing or advertising activities.
You may disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.
5. Third-Party Services
We may share limited customer information with trusted third-party service providers when necessary to operate our business, including:
Payment processors
Shipping and fulfillment partners
Email service providers
Analytics providers
Marketing and advertising platforms
Customer support tools
Fraud prevention and security providers
These service providers receive only the information necessary to perform their services.
6. Order Fulfillment and Shipping
VELNARE is operated from China.
Orders are processed through our fulfillment partners and shipped to customers in the continental United States.
To fulfill your order, we may share shipping information such as your name, shipping address, phone number, and order details with logistics and fulfillment providers.
7. Data Protection
We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain customer information for as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
9. Customer Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
To make a privacy request, please contact us at service@velnare.com.
10. Marketing Communications
If you subscribe to our emails, we may send you updates about new products, promotions, and store news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
11. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last Updated date.
13. Contact Information
For privacy questions or customer support, please contact us:
VELNARE
Business Address:
No. 3, 45 Mocheng Section, Suchang Road, Changshu City, Suzhou City, Jiangsu Province, China
U.S. Return Center:
VELNARE Returns
8300 Boone Boulevard, Suite 500
Vienna, VA 22182
United States
Email: service@velnare.com
Phone: +1 843 303 1959
Support Hours: Monday-Friday, 9:00 AM-6:00 PM EST
