VELNARE
Last Updated: May 8, 2026
By accessing or using the VELNARE website, placing an order, or using our services, you agree to the following Terms of Service. Please read these terms carefully before making a purchase.
1. Store Information
VELNARE is operated from China.
Business Address:
No. 3, 45 Mocheng Section, Suchang Road, Changshu City, Suzhou City, Jiangsu Province, China
U.S. Return Center:
VELNARE Returns
8300 Boone Boulevard, Suite 500
Vienna, VA 22182
United States
The U.S. Return Center is used only for approved return processing. Please contact us before sending any return package.
2. General Conditions
VELNARE reserves the right to refuse service, cancel orders, or limit access to the website where permitted by law, including in cases of suspected fraud, abuse, payment issues, or violation of these terms.
You agree not to misuse the website, interfere with website operations, attempt unauthorized access, or use our services for unlawful purposes.
3. Product Information
We make reasonable efforts to display product titles, descriptions, images, prices, colors, sizes, and availability accurately.
Slight differences in color, texture, or appearance may occur due to screen settings, lighting, photography, manufacturing differences, or manual measurements.
Product information may be updated from time to time.
4. Pricing and Availability
All prices are listed in USD.
Prices, discounts, promotions, and product availability may change without notice.
If a pricing error, product information error, or inventory issue is identified after an order is placed, we may contact you to correct the issue, cancel the order, or issue a refund when applicable.
5. Orders and Payment
By placing an order, you confirm that the information provided at checkout is accurate and complete.
Orders may be canceled or declined if:
Payment cannot be verified
Fraud prevention systems detect unusual activity
Product availability changes
Incorrect pricing or product information is identified
The shipping address is outside our service area
The order violates our policies or applicable law
If an order cannot be fulfilled, we will notify you and issue a refund where applicable.
6. Shipping and Delivery
We currently ship only to the continental United States.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO military addresses, P.O. Boxes, or international destinations outside the United States.
Orders are usually processed within 1-3 business days.
Standard delivery to the continental United States usually takes 7-20 business days after shipment.
Total estimated delivery time from the order date is usually 10-25 business days, including processing time.
Shipping costs and available shipping options are displayed at checkout before payment.
Customers are responsible for providing a complete and accurate shipping address. VELNARE is not responsible for delays or failed delivery caused by incorrect or incomplete address information.
7. Taxes and Fees
All product prices are listed in USD.
Applicable sales tax may be calculated and displayed at checkout where required.
VELNARE does not charge hidden handling fees after checkout. If any additional tax, duty, or government-required fee is applicable, it will be displayed at checkout when required by the payment or checkout system.
8. Returns and Refunds
Returns and refunds are subject to our Refund Policy.
Eligible items may be returned within 30 days of delivery if they meet the return conditions.
Customers should review our Refund Policy before making a purchase.
Please contact us before sending any return package. Returns sent without prior approval may not be accepted.
9. Intellectual Property
All website content, including images, logos, branding, text, graphics, product descriptions, layout, and design elements, belongs to VELNARE or its content providers and may not be copied, reproduced, distributed, or used without permission.
10. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, marketing, and website operations.
These third-party services may have their own terms and privacy policies.
11. Limitation of Liability
To the extent permitted by law, VELNARE shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Nothing in these terms limits rights that cannot be excluded under applicable law.
12. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised Last Updated date.
Your continued use of the website after changes are posted means you accept the updated terms.
13. Contact Information
For questions about these Terms of Service, please contact us:
Email: service@velnare.com
Phone: +1 843 303 1959
Support Hours: Monday-Friday, 9:00 AM-6:00 PM EST
Business Address:
No. 3, 45 Mocheng Section, Suchang Road, Changshu City, Suzhou City, Jiangsu Province, China
U.S. Return Center:
VELNARE Returns
8300 Boone Boulevard, Suite 500
Vienna, VA 22182
United States
